fornitori certificati protezione dipendenti

L’importanza di avvalersi di fornitori certificati per la protezione dei dipendenti all’estero

ICoCA (International Code of Conduct Association) quest’anno celebra il suo decimo anniversario con una Directory che rappresenta il crescente percorso dell’Associazione dal 2013 a oggi, la sua storia, i suoi obiettivi, l’impatto che ha sul mercato e i benefici che apporta alle organizzazioni che impiegano membri di ICoCA per la protezione dei loro dipendenti, in termini di diritti umani, responsabilità sociale, sostenibilità e conformità con le leggi internazionali.

 

icoca roger warwick
Il nostro CEO Roger Warwick a Ginevra il 20 Settembre 2013 mentre firma l'adesione a ICoCA

 

Noi di PTG, soci fondatori di ICoCA, siamo fieri di far parte della Directory 2023-2024 di ICoCA (potete trovarci a pag.54 del seguente link: https://issuu.com/klarentsmedia/docs/icoca_member_directory_2023-2024?fr=xKAE9_zU1NQ) e di condividere in questo articolo i principali vantaggi di essere certificati ICoCA, che, insieme alla certificazione ANSI/ASIS PSC.1 e l’adesione a UN Global Compact, completa il quadro di qualità e eccellenza che ci contraddistingue.

 

 

 

 

 

La certificazione come garanzia di protezione dei Diritti Umani

La sicurezza privata è un settore in cui si assiste regolarmente ad abusi dei diritti umani. Tipicamente questo include l'uso eccessivo della forza, lo sfruttamento e l'abuso sessuale o la discriminazione e la violenza basati sul genere, nonché condizioni di lavoro precarie per lo stesso personale di sicurezza privata.

Il lavoro del personale di sicurezza privata spesso non è tutelato in termini di condizioni lavorative e retribuzione; ciò può portare a conseguenze quali abusi e violazione dei diritti umani. Oltre al danno diretto per le vittime, tali abusi hanno portato a interruzioni operative, aumento delle tensioni con le comunità locali, boicottaggio dei clienti, perdita di licenze per operare, nonché danni alla reputazione e azioni legali contro le società di sicurezza private e dei clienti che li hanno contrattualizzati.

Non dimentichiamo che operare in altri paesi può avere un impatto sia positivo che negativo sulle comunità locali.

Il nostro personale, rigorosamente locale, viene trattato in modo equo, retribuito adeguatamente, addestrato e preparato per rispondere rapidamente alle minacce alla sicurezza. Questo contribuisce a scoraggiare il crimine e creare un ambiente più sicuro, portando a un maggiore senso di sicurezza per i residenti e le imprese della zona.

Il nostro impegno, attraverso la certificazione ICoCA, sottolinea la massima attenzione per la tutela dei diritti umani. Ci impegniamo quotidianamente a rispettare i principi fondamentali sanciti dalla Dichiarazione Universale dei Diritti Umani, garantendo che le operazioni di sicurezza siano condotte, da noi e dai nostri partners nel mondo, nel pieno rispetto dei diritti delle persone coinvolte.

Le aziende che contrattualizzano un provider di sicurezza privata certificato hanno la garanzia che il provider è stato sottoposto a una rigorosa due diligence.

 

Return on Investment (ROI)

La sicurezza, intesa come investimento di qualità e valore anziché come mero costo, rappresenta un approccio fondamentale per le organizzazioni consapevoli della necessità di preservare non solo l'integrità delle proprie attività, ma anche la fiducia dei propri stakeholder, clienti, fornitori, dipendenti, ecc.

I clienti hanno il potere di elevare o diminuire gli standard del settore privato attraverso le loro scelte e preferenze. Invece di considerare la sicurezza come un costo, scegliere fornitori di sicurezza privata responsabili è un investimento che è opportuno fare, non solo per salvaguardare un ambiente di lavoro sicuro, necessario per la continuità operativa, ma anche per mitigare i rischi di reputazione che derivano dal selezionare fornitori a basso costo.

 

Impegno per il Miglioramento Continuo

Vediamo la certificazione ICoCA come un impegno costante al miglioramento, in continuo adattamento alle esigenze emergenti legate alla sostenibilità e alla tutela dei diritti umani, cercando di rimanere sempre all'avanguardia e in grado di affrontare le sfide del futuro.

Il nostro impegno verso l'ambiente, la società e la governance aziendale è evidente nelle nostre operazioni all’estero, a beneficio della sicurezza dei nostri clienti e del nostro personale. Svolgiamo servizi di Travel Risk Management in tutto il mondo in linea con gli standard ESG più elevati.

In conclusione, la scelta di affidarsi a fornitori di sicurezza privata certificati ICOCA emerge come una strategia vincente per le aziende che mirano a un'operatività responsabile, sostenibile e in conformità con gli standard internazionali.

La certificazione ICoCA è da 10 anni il marchio distintivo di una scelta consapevole e orientata ai valori nel panorama globale della sicurezza privata.

E noi di PTG siamo orgogliosi di essere gli unici in Italia ad essere allineati ai principi ICoCA fin dal primo giorno.

 

 

 


MENTAL HEALTH

Implicazioni per la salute mentale dei business travellers in un momento storico come quello attuale

Attualmente i business travellers si trovano ad affrontare sfide uniche che possono avere un impatto significativo sulla loro salute mentale. Queste sfide derivano da una combinazione di fattori, tra cui instabilità e tensioni politiche e questioni di sicurezza.

In un mondo che sta affrontando conflitti come la guerra tra Israele e Hamas, ci sono considerazioni importanti su cui riflettere.

In questo articolo esploreremo le conseguenze della situazione attuale sulla salute mentale dei viaggiatori d'affari e su come poterle affrontare.

 

Stress e Ansia

La paura di essere coinvolti in situazioni di conflitto, di trovarsi bloccati in un luogo in cui le tensioni sono alte, di essere esposti a rischi di attentati terroristici e sequestri, e di vivere situazioni di emergenza, aumentano il livello di stress e ansia.

La costante necessità di monitorare la propria sicurezza può essere estremamente stressante e sfiancante per i viaggiatori.

Isolamento e Solitudine

Quando si viaggia, si trascorrono periodi lontano da casa e dalla propria cerchia di amici e familiari. Questo isolamento può portare a sentimenti di solitudine e alienazione, che a loro volta possono influenzare negativamente la salute mentale.

Adattamento ai Cambiamenti di Routine

I conflitti possono disturbare la nostra routine di viaggio in modi imprevedibili. Cambiamenti negli orari dei voli, cancellazioni, restrizioni e condizioni di viaggio possono essere fonte di stress e disagio.

Sintomi Fisici e Mentali

Il continuo adattamento a nuovi fusi orari, combinato con l'ansia, può portare a sintomi fisici e mentali come l'insonnia, l'irritabilità e l'affaticamento cronico. Anche questi possono avere un impatto sul benessere mentale.

 

Cosa si può fare

Per mitigare gli effetti sulla salute mentale dei business travellers è consigliabile adottare alcune strategie.

Ciò può includere:

  • la partecipazione per i viaggiatori a corsi di formazione su salute e sicurezza, in particolare su come comportarsi in situazioni di emergenza e rischio;
  • l'uso di tecnologie per restare in contatto con l’azienda, la famiglia e gli amici;
  • imparare tecniche di gestione dello stress, come la meditazione o lo yoga, può essere utile per mantenere la calma in situazioni stressanti;
  • valutare la necessità di rivolgersi a un professionista per affrontare ansia, depressione o stress.

In conclusione, in un mondo segnato da conflitti e incertezza, viaggiare in questo momento storico può rendere le persone vulnerabili, con impatti significativi sulla loro salute mentale.

È fondamentale che le aziende e i viaggiatori stessi affrontino queste sfide con consapevolezza, con l’adozione di piani di gestione e mitigazione del rischio, e con adeguato supporto al fine di garantire un viaggio d’affari sicuro e produttivo.


partnership

Pyramid Temi Group, BonelliErede e Ambimed: una partnership d’eccezione per la compliance aziendale alla UNI ISO 31030

Pyramid Temi Group (PTG), società consolidata di Travel Risk Management, BonelliErede, law firm leader in Italia nei servizi legali e fiscali, e Ambimed, azienda specializzata in servizi di Business Travel Medicine per la tutela della salute dei dipendenti ovunque nel mondo, hanno dato vita ad una partnership d’eccezione per garantire la conformità delle aziende alla norma UNI ISO 31030 sulla gestione dei rischi, prima, durante e dopo il viaggio.

La collaborazione è nata con l’obiettivo comune di unire le diverse risorse e offrire qualità e innovazione ai propri clienti che possono beneficiare della pluriennale esperienza e del know-how di PTG, unica azienda italiana coinvolta nello sviluppo della UNI ISO 31030, della consolidata expertise di BonelliErede nella consulenza e assistenza legale alle aziende e della competenza di Ambimed negli ambiti della prevenzione e della formazione applicate al business travel.

L’esigenza di lanciare sul mercato un servizio di compliance negli ambiti della salute e della sicurezza in viaggio d’affari è sorta conseguentemente alla pubblicazione della UNI ISO 31030, che illustra le linee guida per una corretta gestione di tutti i rischi connessi alle trasferte del personale aziendale, ma che non è attualmente certificabile.

PTG, BonelliErede e Ambimed sono concordi nell’affermare quanto sia importante poter offrire alle organizzazioni un’attestazione della conformità ai principi della norma, che costituisca evidenza di operazioni e procedure svolte nel pieno rispetto delle buone pratiche stabilite dall’ISO e, più in generale, l’adempimento al Duty of Care da parte del datore di lavoro.

L’iter di compliance è stato studiato e sviluppato dai professionisti di PTG e BonelliErede e dai medici specialisti di Ambimed in maniera rigorosamente tailor made, e prevede una valutazione della conformità rispetto alle linee guida UNI ISO 31030, l’individuazione delle attività necessarie e opportune rispetto alle esigenze specifiche, e indicazioni di miglioramento da mettere in atto.

“Dopo la pubblicazione della UNI ISO 31030, con questo progetto di compliance allo Standard, siamo nuovamente pionieri nel mettere un ulteriore punto fermo in ambito Travel Security” afferma Roger Warwick, CEO di PTG e rappresentante UNI presso il Comitato Tecnico Internazionale UNI ISO 31030 Travel Risk Management. “Sono molto orgoglioso di questa partnership. La vasta esperienza di PTG, BonelliErede e Ambimed nei rispettivi settori di competenza ci consente di proporre alle aziende un prodotto autorevole oltre che di qualità, che le aziende possono eventualmente utilizzare in sede giudiziale a dimostrazione del proprio impegno e operato per la tutela dell’incolumità del proprio personale”.

Secondo Enrico Vergani, partner e leader del Focus Team Shipping, Transport & Logistics di BonelliErede: “Il servizio che rendiamo intercetta esigenze certamente precedenti alla pubblicazione dello Standard UNI ISO 31030, ma che hanno trovato oggi uno strumento efficiente per la verifica e il controllo delle procedure e della policy adottata in azienda. Un esercizio da condurre unitamente a professionisti con esperienza specifica sui temi della travel security, della gestione del rischio e della salute in viaggio, con un approccio personalizzato ed incrementale, a tutela dei lavoratori, dell’azienda e dei valori che esprime e quale strumento di crescita e razionalizzazione dei processi in un ambiente sempre più complesso e strutturato”.

“Quella con PTG e BonelliErede è una partnership prestigiosa e sottolinea il valore e l’eccellenza del servizio” dichiara Alessandro Perone, Chief Operating Officer & Partner di Ambimed. “Con la Business Travel Medicine, nata dall’esperienza maturata nella Medicina dei Viaggi e dall’incontro di questa disciplina con la Medicina del Lavoro, Ambimed ha applicato i temi della prevenzione e della sicurezza in viaggio nell’ambito degli obblighi sul lavoro previsti dal D.Lgs. 81/08. A completamento del processo, Ambimed fornirà le soluzioni più valide negli ambiti Health & Safety. Attraverso servizi di informazione, formazione e prevenzione interamente dedicati alla salute del personale viaggiante, offriremo la migliore preparazione per viaggiare in sicurezza e adattarsi a contesti territoriali diversi da quelli locali.”

 

Pyramid Temi Group. Travel Risk Management company attiva da oltre 40 anni su scala internazionale attraverso i propri hubs. Gestisce e coordina la sicurezza delle trasferte del personale aziendale in tutto il mondo. Si distingue per esperienza, competenza, professionalità, qualità dei servizi applicando best practices su misura delle esigenze di grandi organizzazioni e PMI.

BonelliErede. Leader di mercato per i servizi legali e fiscali in Italia, coprendo tutte le aree del diritto penale d'impresa e societario. Grazie alle sue sedi in Europa, Africa e Medio Oriente e alle partnership con studi legali indipendenti in tutto il mondo, BonelliErede è un vero e proprio player internazionale.

Ambimed. Esperti in Business Travel Medicine, attraverso un network di Travel Clinics (Ambimed Point), centri medici e punti prelievo affiliati su tutto il territorio nazionale, supporta le aziende aventi personale viaggiante nella definizione dei protocolli di salute e sicurezza e nell’erogazione dei relativi servizi sanitari, di sicurezza e formazione a tutela della salute dei lavoratori.

partnership ptg bonellierede ambimed

 


tensions

Tensions rising: from geopolitical to political risk

Article by Mark Lowe

While considerable attention is being paid to the rise in tensions between the United States of America and the People’s Republic of China, the U.S. Department of State has issued a harsh advisory regarding American citizens residing or travelling in Russia.

Almost a year ago, on February 20th 2022, the United States embassy in Moscow cautioned American citizens in Russia to prepare evacuation plans as the crisis over Ukraine deepened. Further warnings were issued during the year, the last significant advisory being issued in September 2022.

Since then the situation has further degenerated leading to the Department of State issuing its strongest advisory yet: American citizens, including dual nationals, should leave Russia immediately.

Amongst other considerations, Washington fears that the consequences of the war in Ukraine may lead to the risk of arbitrary arrest or harassment of American citizens on the part of Russian law enforcement agencies.

On February 12th 2023, this fear led the U.S. Embassy in Moscow to issue a strongly worded advisory stating that U.S. citizens residing or travelling in Russia should depart immediately.

Citing Washington’s principal concern, the advisory specified that U.S. nationals should "Exercise increased caution due to the risk of wrongful detentions."

While the risk to American citizens has been clearly specified in the Department of State’s warning, other nations have not followed suit notwithstanding the fact that the risk of arbitrary arrest or harassment is by no means isolated to those holding a blue passport with an eagle emblazoned on its cover.

European citizens are also at risk and this implies the implementation of a series of considerations that should be part of an organisation’s Travel Risk Management procedures. Although very few European citizens are travelling to Russia, the risk cannot be ignored, in fact it is particularly accentuated by exactly the fact that so few are visiting the country.

Chinese provocations

The geopolitical risks are not confined to Russia, indeed the recent rise in tensions between the United States and the People’s Republic of China following the invasion of American airspace by a Chinese unmanned airship have further accentuated an already delicate situation.

While Beijing has repeated on a number of occasions that the entry of the Chinese unmanned airship into U.S. airspace was a purely unintended, unexpected and isolated event caused by force majeure, Washington views the situation diversely.

China has criticised the United States for its “trigger-happy overreaction” in downing the unmanned airship with advanced missiles adding that “As a matter of fact, it is the United States who is the number one surveillance country and has the largest spy network in the world.”

While we wait for the situation to reach the next phase of its development, the reciprocal accusations are anything but good news for those travelling to China.

Care should be exercised in particular by those who are dual European-American passport holders or whose companies have joint ventures or business interests in the United States.

Political uncertainty

While the geopolitical spats are dominating the headlines, political instability is rampant around the world bringing with it the requirement to closely study developments and update mitigation and management policies and procedures.

No stranger to political instability, Africa is once again rife with situations that have the potential to worsen. The importance of Nigeria’s forthcoming elections to both the country and the wider region are testament to this in the same way that political instability and infighting remain major hindrances to South Africa’s economic growth.

Economic growth generally brings stability and with this a less challenging operating environment in which opportunities can be explored with less risks and greater freedom of movement.

Returning to Asia, one example of heightened political instability and uncertainty is Pakistan. As the country edges ever closer to debt default, political turmoil and unrest appear to be on a collision course from which very little of positive can be expected.

Currently Islamabad is facing its greatest crisis of the modern era, the country’s economy is facing total collapse in a manner similar to that of its neighbour Sri Lanka. Its politicians are engaged in a violent power struggle, while an emboldened Taliban-affiliated terror group is laying siege to the country’s west and north.

While in terms of travel most of the particularly dangerous areas of the country are of little interest to European countries, there is not reason to be complacent in the major cities where unrest, power strikes and general outages can cause major problems to anyone visiting them.

Asia and Africa are far from being alone, the violent protests that have shaken Peru since President Pedro Castillo was removed from office in December 2022 are a serious issue of concern for business travellers.

Almost 60 civilians have died in the unrest that erupted across the country in December 2022: most were victims of gunshot wounds.

Conclusion

The bottom line is not that of taking current situations into consideration but of exercising a heightened level of risk awareness.

While we are aware of the fact that certain situations, such as Nigeria’s forthcoming presidential and parliamentary elections, need to be closely monitored, the same applies for other countries or regions where a relatively stable scenario could change rapidly.

This implies closely monitoring the countries that travellers intend visiting and reviewing mitigation and incident response capabilities in order to assure that they are both updated and robust.

If you would like to know more about how Pyramid Temi Group can support your organisation, contact us and our experts will be glad to assist.


united states

Violence in the United States

Article by Mark Lowe

In the global broadcaster's Travel section of their website, CNN published an article earlier today that raises an important question: "What travel warnings do other nations give their citizens about US violence?"(Link to the article HERE).

Without any doubt the article has been prompted by the latest mass shooting: last Monday at least seven people were killed in two shootings in the San Francisco Bay area.

There were but the latest in a year that has already been characterised by 39 mass shootings in only three weeks.

It is well known that the United States of America is awash with legally and illegally detained arms, however, the figures are astounding: according to an estimate by the Switzerland-based Small Arms Survey, there are about 393 million privately owned firearms in the US.

While the exact number of firearms owned by civilians is extremely difficult to calculate due to a variety of factors including unregistered weapons and the illegal trade in firearms, the Small Arms Survey's estimates means that there are 120 guns for every 100 American citizens.

The sobering truth is that no other nation has more civilian firearms than citizens.

Two statistics put the reality of gun ownership and use into context: the first is that according to a Gallup survey conducted in October 2022, almost 45% of US adults stated that they lived in a household with a gun, the second is that according to the december 2022 edition of Pediatrics - the journal of the American Academy of Pediatrics, firearm injuries are now the leading cause of death among people younger than 24 in the United States.

Mass shootings

Exactly what defines a mass shooting depends on whom you ask, for example the Federal Bureau of Investigation considers a "mass killing" as "three or more killings in a single incident."

Others define a mass shooting as one in which more than four people are killed or injured, in any case the simple fact is that, according to the Gun Violence Archive, mass shootings in the United States are increasing.

While mass shootings attract worldwide attention, the same cannot be said for incidents in which firearms are used during robberies or other criminal acts. Unfortunately, as per mass shootings, these incidents are also on the rise.

Advice for visitors

While statistics indicate that international travellers are highly unlikely to be involved in a mass shooting, the same cannot be said for other scenarios such as opportune crimes - a mugging or a street robbery, or simply being in the wrong place at the wrong time.

While both cases are difficult to predict, there are ways to lower the visitor's exposure to gun crime. Avoiding dimly lit or empty streets and remaining in central areas and avoiding those parts of a town or city that have higher crime rates are the two most obvious.

Less obvious considerations are, for example, avoiding visits to local grocery stores in the evening when the likelihood of an armed robbery is higher.

Situational awareness is fundamental, travellers must be aware of their surroundings and avoid areas that they should not find themselves in. When in a shopping mall, restaurant or bar visitors should make themselves familiar with potential escape routes and hiding places.

These are a few considerations that serve the purpose of illustrating considerations that should be integrated into an organisation's Travel Risk Management training programmes.

Government advice

CNN Travel's "What travel warnings do other nations give their citizens about US violence?" article focused on different governments' advice to their citizens intending to travel to the United States.

As the analysis illustrates, the advice is varied but the risk of gun related crime has been highlighted on all of the websites examined by CNN Travel.

Pyramid Temi Group strongly advises organisations to brief their personnel in detail as to the risk of violent crime in general but including a special focus on gun crimes.

Travellers should be made aware of the risk and the correct procedures to mitigate against the danger. Advice should also be given in regards as to the most correct actions to be taken in a number of situations that range from being threatened with a gun during a robbery to being involved in a mass shooting.

Organisations should also have robust emergency plans to deal with a situation in which an employee or representative has been involved in any form of violent crime.

If you would like to know more about how Pyramid Temi Group can support your organisation, contact us and our experts will be glad to assist.


ICoCA

Environmental, social, and governance (ESG), Travel Risk Management (TRM) and Supplier Due Diligence: a critical fil rouge

Article by Mark Lowe

Is there a direct link between Environmental, social, and governance (ESG), Travel Risk Management (TRM) and Supplier Due Diligence?

Pyramid Temi Group CEO Roger Warwick believes that the answer is a firm ‘yes’: “While a number of people are ascribing the ever greater interest in ESG as a fad, I believe that the integration of environmental, social, and governance criteria into an organisation’s culture and operations represents a step forward of great importance. For too many years there has been a focus on resolving problems and carrying forwards an organisation’s interests, while perfectly understandable, a focus on objectives has left a door open to issues that might not be exactly what management, the Board and investors really want to be involved with. By adopting strong oversight measures, all organisations can eliminate these risks and better not only their performance but also the direct and indirect effects of their activities on third-parties.”

To better understand Warwick’s opinion I sat down with him and asked a few questions on why he believes that ESG, TRM and Due Diligence are interlinked.

 

What is the fil rouge between these three quite distinct concepts and activities?

“It’s quite simple really but before we examine the links between them let’s begin by asking ourselves some very important questions: Who are we, how do we wish to be perceived, and what can we do to improve the environment in which we live and work in? The answer to the first question is quite simple, we’re organisations with responsibilities that go beyond simply reaching our objectives. There are direct and indirect consequences to everything that we do and we have to be aware of them and assure that they are always positive consequences.

As regards the second question, we wish to be perceived as ethical organisations that make a contribution to development and by this I intend both locally and globally. Let me be clearer, while on the one hand I want my company to grow and employ more people, on the other I want our activities to benefit those in the various countries that we work in. This means employing the services of local companies and local people.

This leads us to the third question, how can we improve the environment in which we work and live in? To this my answer is by working in an ethical manner with companies and individuals that we can place our trust in. People and organisations that share our beliefs and who will help us to implement measures that others will benefit from.

So getting back to your original question regarding the fil rouge, the answer is that as part of our ESG effort we conduct due diligence on potential suppliers and partners before working with them on travel risk management services."

 

How do you conduct this due diligence?

"One example is working with organisations that are International Code of Conduct Association (ICoCA) certified. The certifications process is robust and reliable and I firmly believe that any company that has embraced the ICoCA model has done so because they believe in it rather than because they see it as a shortcut to credibility.

ICoCA certification, like ISO certification, is a means via which clients can assess if potential suppliers share their commitment to quality. This is essential as every part of a supply chain has an impact on an organisation’s goals and reputation.

To this end the ICoCA certification process is extremely valuable because it is a process that you have to commit to both in terms of achieving and maintaining certification. Before beginning the certification process your procedures have already to be of the highest level and during certification they will be put to the test, no bad thing as this allows you to evaluate and improve your procedures according to the highest level of standards.

We’ve been through the process and Pyramid Temi Group have achieved full ICoCA certification so we’ve progressed from being a founding member of ICoCA to being the only Italian company to have achieved full certification status. Was it easy, most certainly not. Was it worth it, most certainly so."

 

Is ICoCA certification sufficient to evaluate a supplier?

"It’s an excellent starting point and on top of this you build in your own audit of a potential supplier, you want to be looking closely at their experience and past history, how they train their personnel, for example in terms of understanding and respecting human rights. As a security company we are very aware of and respectful of human rights and we encourage everyone else that we have dealing with to do the same.

I have to say that it’s not difficult to find common ground on this issue, however, I would like to see a greater effort on the part of organisations, especially government organisations, to promote the concept of respecting human rights and doing the right thing being essential prerequisites for all security companies. We’re going in the right direction but there is always some extra effort that can be made.

Just for the sake of clarity, although reputation is a very important issue, the bottom line is promoting a commitment to standards rather than conducting due diligence simply to protect reputation. Again, we are certainly moving forward on this and the fact further convinces me that ESG is not a fad at all.

You cannot define a concept that so many organisations are taking seriously as a fad, quite the opposite.

 

This leads us back to ESG and how supplier evaluation has to be part of the process. What other considerations would you make on this?

"We can and we should link ESG to last year’s publication of the long awaited UNI ISO31030 Travel Risk Management guidelines. There are two immediate considerations, one is how an organisation protects its own employees and secondly how their suppliers or subcontractors protect theirs. To be quite blunt I’ll put it this way, why would a company that refuses dealings with a supplier that runs a factory without any safety or security certification work with a company that does not protect its travelling workforce? If I was to evaluate a supplier, let’s say a company that’s providing machinery or equipment to a project that I’m running, I’d look very carefully at their Duty of Care procedures. I don’t want to be working with a company that isn’t compliant.”

 

And is UNI ISO 31030 compliance what you would be looking for?

“At the very least I’d be looking for evidence of an organisation that has closely studied the guidelines and is intent on reaching compliance with what is the only existing international standard on Travel Risk Management. I’d want to be sure that I’m working with an organisation that is committed to Duty of Care. I’d not want to be working with an organisation that exposes its employees to unnecessary risks or that doesn’t do its utmost to protect them.”

 

How do organisations reach UNI ISO 31030 compliance?

“They can begin by looking very carefully at what they do, where they do it, how they do it, and who does it for them. This will help them achieve a greater awareness of the risks that they face and therefore how to address them successfully. Naturally this requires expertise and this is why we are fully behind the certification of Travel Security Managers. When UNI backed the development of the new standard they realised that to implement the guidelines correctly competent managers would be required and to this end we worked with them as of day one to define a completely new professional figure, the Travel Security Manager. This new professional figure was immediately recognised by Confindustria Emilia as an initiative that they should back and promote and this led to the creation of a certificate course, the "Masterclass Travel Security Manager" organised in collaboration with the Fondazione Aldini Valeriani (FAV). Pyramid Temi Group were responsible for the development of the course structure, the course contents and the identification of the lecturers.

Because of our experience, the fact that we were one of the founding members of the UNI ISO 31030 working group, and one of the first backers of UNI’s new professional figure, we were able to put what was required together. The end result is that the first group have already been through the course and have been certified which means that a number of organisations are already benefiting considerably from their knowledge. As in any profession the bottom line is competency, do your people have the necessary skills, are they part of a wider circle of experience and can they answer the challenges that your organisation faces? These are the questions that the course answers.

 

Where did the experience come from, who were the lecturers?

“This is a very good question and at the risk of appearing a little arrogant, allow me to say that we identified and involved the most experienced and competent professionals in Italy including ICoCA’s Monitoring Officer, Giuseppe Scirocco. So we had a lot of experience delivered over a total of 100 hours with results that I am very pleased with.”

 

In conclusion, what are your key messages?

“Bad question to ask me because I could go on for hours! But on a more serious note, my key message is that organisations have to start by adopting compliance to the UNI ISO 31030 Travel Risk Management guidelines. Once they have begun that process, and part of it is directly connected to the auditing of suppliers be they security providers or technology providers, they need to understand how robust their supply chain is in terms of ethics, compliance, and adherence to the concepts of Duty of Care.

You don’t have to reject organisations that don’t meet your standards, you need to help them if they are committed but they lack experience. In the same way that we can all learn from others, we can all teach and assist others.

Study ICoCA’s policies and objectives carefully and add their certification to your list of security provider prerequisites. This might not always be possible but at the very least you should be looking for concrete guarantees that any security provider aims to achieve full ICoCA status.

If your own procedures are in place and are robust, if your suppliers are approved in accordance to strict criteria and you are willing to work towards creating an overall security culture, then par of your ESG responsibilities are already in place.”


Travel Risk Management: Permacrisis

Article by Mark Lowe

English translation of the article published on Travel for business.

 

On announcing that the Collins Dictionary's word of the year was Permacrisis - a word describing the feeling of living through a period of war, inflation, and political instability - Alex Beecroft, the Head of Collins Learning, stated that it "sums up just how truly awful 2022 has been for so many people".

Looking back over the past year it is difficult to fault Beecroft, however, we also have to look towards the future and by all accounts it doesn’t look good.

December is traditionally the month in which all of the leading risk analysts, insurance companies and geopolitical intelligence specialists publish their forecasts. This year they are unanimous in forecasting ever greater challenges both in terms of existing situations and in terms of emerging crises.

 

Top risks

Amongst the top risks are an increase in cyber attacks and cyber disruptions, climate change, geopolitical instability, and political violence.

While we are all more than familiar with these risks, the question is what relevance do they have in Travel Risk Management?

To answer this important question, this article will examine some of the top risk scenarios and put them into the context of Travel Risk Management concerns and critical issues.

While a detailed analysis is outside the scope of this article, a number of key concerns can be identified and thus raise attention as to the potential mitigation strategies that can be developed and implemented.

 

Cyber attacks and cyber disruptions

The difference between an attack and a disruption is often very slim, however, it is worth making a precise distinction. Unfortunately the Cyber community has very differing views on the precise definition of both one and the other.

For the purposes of a Travel Risk Manager we can define the two interruptions as a cyber attack as being a malicious act aimed at causing damage or holding a network to ransom while a cyber disruption, when not unintentional, is of less damage and is generally resolved in a short period of time.

Cyber experts also agree that a cyber disruption can on occasions be a demonstration of force or a test on the part of a malevolent player.

So how can a cyber incident affect our travel plans or impact the security of our travellers?

One extreme case would be an attack on Air Traffic Control (ATC) systems, either a direct intrusion aimed at putting the systems out of action or the cutting of electricity supplies to ATC infrastructure.

While it is unlikely that aeroplanes in flight would be at imminent risk, those landing or taking off at the moment of the attack or disruption would be particularly vulnerable.

At the very least the service disruption would cause huge backlogs and delays to air transport in the areas directly affected by the cyber incident.

A less dramatic example would be the disruption of an airport's internal communications systems or its ability to process luggage.

Other areas that could be impacted are telecommunications networks, the energy sector, public transport, and the banking and financial sectors.

What are your contingency plans in the case of massive delays to air transport? What procedures do you have in place to deal with the inability to process a credit card while checking out of a hotel? How will your travellers communicate with you in the event of a telecoms blackout? These are only some of the questions that Travel Risk Managers should be asking themselves while considering the potential impact of cyber incidents.

 

Climate change

When reasoning in terms of climate change, we all have our very own and oft diverse opinions. However, there are a number of considerations on which Travel Risk Managers will agree.

The most obvious is the risk of extreme or catastrophic weather events, for example violent and prolonged rainfall causing landslides or extreme snowfall impacing transport networks.

There are, however, some less obvious considerations such as the impact of drought on a country’s stability.

Drought can be the indirect cause of greater criminality when those fleeing the countryside for the large cities find that it is extremely difficult to integrate.

Drought causes food scarcity and impacts prices, in poorer nations this can lead to political violence when the nation’s government is not perceived as managing the crisis efficiently.

Again we have to ask ourselves what our risk exposure is and what we should do in order to minimise and manage it.

Do we have the necessary information that will allow us to understand the situations in the countries that we are working in and have we used that information to create specific scenarios that can be analysed in order to develop mitigation procedures?

 

Geopolitics

While many argue that Geopolitics is a concept that belongs to other times, it is not in our interests to devote time to academic debate and therefore we should accept Geopolitical risk as meaning risks posed by events determined by international disruptors.

A vague, all inclusive definition but one that fits the purpose: geopolitical risk is any change that is the direct or indirect result of one or more states implementing specific actions that disrupt the status quo.

Wars and invasions are the most obvious examples, however, trade wars and economic warfare are also potential risks to our travellers.

Trade wars can raise tensions and create difficulties for those holding the passport of a nation perceived as an aggressor. Simply living in a similar country or working for a company based in a similar country can be enough to create problems.

Business travellers can be exposed to greater scrutiny while entering or exiting a country that perceives some form of tort in regards to their or their company’s nationality.

Scrutiny can also be extended to their movements and meetings while in the destination country.

In some cases scrutiny can become a far greater issue, arrests and state detentions are not uncommon due to the fact that they generally produce results.

What advice do we have for our travellers and what procedures do we have in place to assist them? What would we do in the case of a state detention or an unlawful arrest? Do we have legal support in loco, do we have a procedure in place to deal with the family and the media?

 

Political violence

Unfortunately we are all very familiar with the risk of terrorist events, fortunately, apart from some specific scenarios, they are not on the rise.

Nevertheless we cannot ignore the threat and we certainly cannot afford the risk of falling into the trap of complacency therefore we must have procedures in place to train our people, mitigate the risk, and, in a worst case scenario, manage an incident.

While terrorism poses a series of very clear risks, less known and understood are the potential damages caused by other forms of political violence.

Rising poverty levels, ever greater inflation, food insecurity, and distrust of governments all combine to create popular dissatisfaction which can result in violent demonstrations or targeted attacks on specific assets or premises.

Practically all of the analysts agree that 2023 will see a considerable rise in political violence and therefore it is essential that we understand the risk and that we closely monitor countries and cities at risk.

Again we have to address the issue of training and procedures, what do we have in place, is it enough, is it updated, are we missing anything?

We also have to address the means by which we monitor emerging scenarios and our capability to interpret this information into a form that allows us to make the best decisions.

 

Conclusions

Travel Risk Management has always presented a series of challenges and over the years we have developed policies and procedures to deal with them. On many occasions these strategies have proven extremely robust and efficient, in other cases we have had to examine what needs to be improved.

What the coming year will present as the major challenge is our ability to closely monitor evolving scenarios and react in advance. We will have to review our procedures in accordance to a logic of ‘permacrisis’ and this will require time and dedication.

Fortunately dedication and commitment are not lacking, unfortunately, time is not on our side.

 


Explosions Jerusalem

Immediate reflections on the explosions in Jerusalem

Article by Mark Lowe

The two explosions that killed one person and injured fourteen others this morning in Jerusalem highlight the constant risk of terrorism.

Today’s blasts targeted public transport, two busy bus stops were targeted in one of the most significant attacks of their kind in years.

While the risk in some countries is greater than in others, very few cities are immune to the threat of indiscriminate acts of violence, indeed buses and trains in London, Madrid, Moscow, Paris, Tokyo, and dozens of other cities have been the targets of terrorist attacks in recent years.

All of these attacks prompted calls for increased efforts to make public transit systems safe from terrorists. These calls for action are often based on the assumption that public transit systems, or transportation and infrastructure systems in general, are the focus of the problem and thus should be the focus for policymaking and action.

While the transit security sector has devised and implemented a whole series of important measures over the past years, the core problem remains that of securing infrastructure that by definition has to be easily accessible.

To identify risk mitigation strategies and the advice for our travelling populations we need first to understand the problem itself and to this end we need to divide the risk into blocks.

Public transport is of interest to terrorists in three principal ways:

  1. When public transportation is the means by which a terrorist attack is executed. For example the use of buses or trains to convey explosive devices;

  2. When public transportation is the specific target of a terrorist attack. For example the objective of exacting economic costs or attracting attention by targeting railways, tunnels or bridges; and

  3. When the crowds that public transportation generates are the focus of a terrorist attack.

In the first two cases there is little that can be done to mitigate the risk other than to prohibit the use of public transport - something extremely difficult to do as both railway stations and airports are used on a daily basis by the travelling population.

While the threat of being involved in a terrorist attack cannot be eliminated, in the third case we can implement measures to reduce the risk.

As a number of suicide bomb attacks have highlited, crowds are the target and it is exactly here that we should begin to work on devising mitigation protocols.

Airports and railway stations are locations in which large numbers of people congregate in often small or enclosed spaces - the ideal target for a terrorist attack.

Have we trained our people in regards to how to navigate airports or railway stations? Do our travellers have a firm understanding of why in one case they should arrive well in advance and in the other avoid arriving too early?

Have we approved as a Travel Risk Management procedure the use of ‘fast tracks’ and, above all, do we run refresher courses and do we implement measures focused on reducing the risk of complacency?

In the case of a terrorist attack do we know where our people are and how to communicate with them?  (Learn more here)

These are only a select few of the considerations that Travel Risk Managers should be making. The world is not getting any safer and our travel requirements are increasing, monitoring risk scenarios is fundamental but training and updating our travellers equally so.

If you would like to know more about how we can support your organisation, contact us and our experts will be glad to assist.


istanbul

Reflections on the terrorist event in Istanbul

Article by Mark Lowe

Irrespective of the who and the why behind the explosion on Sunday 13th November in Istanbul’s popular pedestrian thoroughfare İstiklal Avenue, the atrocity serves as a reminder that the risk of terrorist violence is ever present.

This obliges us to reflect on an organisation’s responsibilities towards travellers: what level of training are they given, do we know exactly where they are at any given time, do we possess the ability to intervene immediately?

The first observation is that although terrorist attacks are extremely hard to predict (at best analysts can identify a heightened risk and, on occasions, the areas and periods most likely to be at the centre of an act of violence), we have to recognise our duty in preparing staff for the eventuality of being in a location impacted by an act of terrorist violence.

In addition to preparing staff, we also have to develop and implement the procedures necessary to fully assisting and supporting them in the immediate aftermath of a terrorist attack.

First and foremost every effort has to be made to monitor heightened threat levels, a task that requires constant attention and one that will also provide key information elements when it comes to authorising or otherwise a business trip.

Employees must be educated and briefed as to potential risks, the onus in this stage is not only training them in regards to maintaining a high level of awareness, but offering precise and easily understood and remembered advice as to best practices in the event of being in the vicinity of an attack.

Travellers should be aware of areas and scenarios to avoid, for example quarters hosting government buildings, significant political or historical sites, and areas characterised by the buildup of large numbers of people. Three classic scenarios favoured by terrorists.

Employees also need to know exactly what to do on the aftermath of a terrorist event, alerting the company as to their conditions isn’t the first consideration, this should only come after the traveller has safely extracted themselves from the area interested by the event and have reached a safe location.

There is an unwritten rule amongst pilots: aviate, navigate and communicate. A rule that can be adapted to travel risk management: aviate - keep going, navigate - understand where you are and where you have to go, and only after this communicate - update the company as to your conditions.

Communications may be down, the mobile telephone network might be suspended to allow full access to the emergency services or to disrupt communications between those responsible for an attack. In this case what is Plan B and is there a Plan C?

Social media may also be suspended in order to avoid the diffusion of unverified information and thus mitigate the potential damage that false information might cause. However, information will always filter through any thus the danger that relatives acquire distorted information is a risk. What are the plans for dealing with relatives, have they been taken into consideration? Simply reiterating the line that “All we know at the moment is what we have acquired from official news channels” is not going to be sufficient in these cases.

Going back to our people on the ground, they will be scared and they will need a series of reassurances as well as practical support. What does the organisation have in place in regards to assisting them in practical and psychological terms?

Once their status has been ascertained and the requirement for medical treatment eliminated, what procedures and criteria are used before deciding the next step: do they remain in place or should they be evacuated?

These are only a few of the considerations that we have to focus on when planning our travel risk management procedures and capabilities, however, the suffice to underline the importance of forward planning, training, situation awareness, communications, and decision making capabilities.

Even if the bottom line is that terrorist attacks cannot be predicted with any precision at all, organisations must consider them a threat and thus an eventuality that has to be planned for in order to manage them successfully.

At Pyramid Temi Group we have considerable experience in assisting organisations navigate the challenges of operating internationally, if you would like to know more about how we can support your organisation, contact us and our experts will be glad to assist.


nigeria

Nigeria: "Should I Stay Or Should I Go"?

Article by Mark Lowe

 

In September 1982, the English punk rock band The Clash released one of their most successful songs: "Should I Stay Or Should I Go?"

Fast forward almost exactly forty years and this is exactly the question that a number of individuals are asking themselves in regards to visiting Nigeria.

Over the past weekend both the United States and the United Kingdom issued travel warnings regarding possible terrorist attacks.

The U.S. Embassy in Nigeria specified that "there is an elevated risk of terror attacks in Nigeria, specifically Abuja", adding that shopping malls, law enforcement facilities and international organisations were amongst potential targets.

Both Washington and London believe that other potential targets include government buildings, places of worship and schools and have advised their citizens to stay alert due to an "increased threat of terrorist attacks in  Abuja” warning that "Attacks could be indiscriminate and could affect western interests.”

So what should be done in the case of having a business meeting planned over the next few days or having accepted an invitation to speak next Thursday at an international conference in Abuja?

How do you answer the question "Should I Stay Or Should I Go?"

The first step would seem the most obvious: what does our Travel Security Policy state and what do our Travel Risk Management procedures stipulate?

Without any doubt, the first evaluation that an organisation’s Travel Risk Management procedures will specify is “Can the trip be postponed?” Only after this will the procedures move on to the risk/benefit ratio which will then be evaluated in accordance to the organisation’s risk appetite.

Obviously before any risk/benefit ratio can be calculated reliable, precise and updated information is required and this is where a major hurdle might have to be addressed: do we have access to this information?

Assuming that access to said information is available the next step will be to evaluate the additional security measures that the current situation requires. This will in part be covered in the organisation’s Travel Risk Management procedures but in all probability local expert advice will be required. Does your organisation have access to specialist support in Abuja?

What the American and British travel alert highlights is that, even if insecurity is a well-known and understood problem in Nigeria, the situation can deteriorate from one day to the next and therefore organisations with local interests must absolutely have access to specialist advice and support.

Hopefully, one memorable line from Mick Jones’ 1982 hit will not always be the case but it is worth bearing in mind and reflecting on before making the decision to travel: “If I go, there will be trouble.”

When your trip is only two days away and your visa expires in thirty days time, it’s too late to start looking for the necessary advice and assistance. Make certain that you have a reliable advisor who will keep you out of Jones’ “trouble”.

 

If you would like to know more about how Pyramid Temi Group can assist your organisation with worldwide Travel Risk Management solutions, contact us and our experts will be glad to assist.