Pyramid Temi Group are delighted to announce that they have achieved International Code of Conduct Association (ICoCA) Certification status.
A founding member of ICoCA, Pyramid Temi Group are now the only company in Italy to have achieved certification status.
Pyramid Temi Group’s CEO Roger Warwick said that: “ICoCA certification provides the assurance that all of our procedures and practices comply with the ICoCA code. This is of particular importance in terms of our focus on quality and ethical practices as well as representing a guarantee to clients in their due diligence on security providers.”
The ICoCA International Code of Conduct requires companies to adhere to the highest professional standards including a full respect and understanding of human rights and international humanitarian law.
Certified companies are regularly monitored in regards to the adherence to the highest standards and their continual improvement through guidance and training on the Code.
According to Warwick: “We’re very happy to observe that the number of clients requiring ICoCA Certification in their tender specifications continues to grow. This is very good news as it indicates that C-Suite and Security Managers are ever more focused on engaging the services of professional security providers.”
Based in Geneva, ICoCA works with member companies to build their capacity to guarantee respect for international human rights and humanitarian law as well as providing thought-leadership on responsible security.
“We have always placed great importance on responsible security, the respect of international and national laws, as well as the respect of human rights. This has always been part of our DNA and we only work with partners that share our commitment to the provision of ethical professional services.”
Pyramid Temi Group’s CEO added that :“Today no responsible organisation can ignore their duty to assure full compliance with ethical and professional standards, this applies to their own activities as much as it applies to those of their suppliers and it is exactly here that the ICoCA Code of Conduct comes into play. It’s not enough for a company executive to say that their provider stated that they adhered to best practices, it is essential that this can be demonstrated and ICoCA certification does exactly this.”
Pyramid Temi Group were also instrumental to the development of the recently published ISO 31030 Travel Risk Management guidelines. The international standard makes specific reference to Compliance and the importance of conducting full and proper due diligence on security service providers.
On the convergence of ICoCA and ISO31030, Warwick noted that: “Organisations are now in a far better place when it comes to compliance, ISO31030 represents a series of robust guidelines for building travel risk management capacities while ICoCA certification greatly assists organisations choose a reliable provider.”
Recentemente ICoCA - Internationl Code of Conduct Association ha sollevato la questione che molte aziende scelgono i fornitori di Travel Security attraverso il Procurement, senza fare opportuna attività di Due Diligence. Quali sono i rischi e le conseguenze di questa scelta?
La nostra Global Project Manager Daniela Valenti ne ha parlato a Securindex.com. Leggi l'articolo QUI.
As part of our continuing attention to social issues and pro bono support to voluntary organisations, Pyramid Temi Group (PTG) had the pleasure of delivering a digital workshop to the Polish, Romanian and Moldavian chapters of Junior Chamber International (JCI).
Founded in 1915 and with members from over 100 countries, the JCI is the world’s largest organisation of young professionals and business people focused on offering community services. JCI volunteers are currently organising support services to those fleeing the conflict in the Ukraine and organising the collection and delivery of emergency aid.
On Wednesday 9th March, our Senior Security Consultant and training specialist Mark William Lowe delivered a practical workshop on emergency evacuation procedures to a large group of JCI members.
The workshop was specifically prepared for an audience of non security specialists and focused on putting those concerned as to a potential expansion of the conflict in the conditions to organise themselves well in advance.
Great emphasis was placed on preparation, teamwork, the development of procedures, psychological issues, situational awareness and the importance of identifying and understanding the red flags and red lines that would trigger specific elements of the evacuation plan.
The workshop was followed by a long and detailed question and answer session during which a number of important key concerns were raised and discussed in detail.
Roger Warwick, PTG’s Founder and CEO, commented that: “First and foremost I have to say that I’m very impressed by how the JCI are supporting those in need, they’re doing some very necessary work by delivering different forms of assistance very efficiently.”
“Our first concern was that of understanding JCI’s precise requirements, what do these young people need to know, what concerns do they have and how can we help them. Fortunately JCI’s management structure were able to advice is as to their members’ key concerns and that allowed us to identify the subject areas that we needed to address".
“It was quite obvious that we’d have to adapt our normal training format to that required by a completely new audience so we analysed how we could deliver our advice in a very direct and detailed fashion but in full respect of the concept of ‘preparing, not scaring’ and I have to say that it was a challenge but the results were very positive.”
Pyramid Temi Group will continue to support organisations involved in voluntary work, please contact us if you would like to know how we can assist you.
Pyramid Temi Group has received first hand accounts of the harassment of business travellers leaving the Russian Federation.
Over the past few days a number of European citizens leaving the Russian Federation by air and land routes have undergone detailed inspections of their mobile devices (PCs, tablets and smartphones).
Officials at airport security and border crossings have inspected mobile devices with the objective of verifying the use of social media to make comments perceived as being ‘anti-Russian’.
It is to be noted that Russia has recently enacted a law to punish anyone spreading ‘false information’ about its Ukraine invasion with up to 15 years in prison. Although focused on containing discontent through controlling the official narrative, and thus gaging the independent media, the law also applies to the use of social media.
As a result of the new law, travellers' Instagram and Facebook accounts have been inspected as well as Whatsapp and Telegram conversations.
As a general rule, caution should be exercised at all times, however, in the present circumstances extreme caution must be the watchword and any temptation to post comments or share any form of information resisted.
Despite suggestions to the contrary, as the first hand accounts that we have received testify, it is not only British and American citizens who are at the greatest risk of harassment on the part of Russian officials.
It should be noted that on 7 March, the Russian Government approved a list of ‘hostile countries’ - Italy has been included in the list.
In addition to the inspection of mobile devices, foreign citizens have been subject to lengthy delays at border crossings while documents and visas have been controlled in detail.
Air travel has been severely disrupted, the sanctions imposed on Russia have caused widespread cancellations which have led to a number of difficulties in leaving the country.
Land routes have witnessed severe delays and complications. Booking rail travel involves queuing at railway stations where, in addition to having to pay in cash, according to anecdotal evidence foreign citizens have been subject to refusals. In addition, there are reports of non-Russian citizens being removed from trains.
All travellers must be aware of the risk of being accused of espionage, an accusation that entails their immediate arrest or, at the very least, a lengthy period of detention.
The risk should not be underestimated and as such implies caution in regards to information in the traveller’s possession.
Travel will continue to be problematic, delays and lengthy controls are the new normal. Travellers should remain calm and cooperate with border authorities at all times. It is imperative that no excuse for suspicion is offered.
We are fully operational in Russia. Our evacuation support covers the organisation of outbound travel and, importantly, the considerations necessary to closing and securing office and residential properties. Contact us for further details on how we can support your staff and operations in Russia: https://www.pyramidtemigroup.com/en/contact-us/
During a television interview on Sunday 27th February, the Italian Minister of Foreign Affairs Luigi Di Maio stated that: “At the current moment it is not possible to evacuate the Italians still in Kiev”.
The Ministry of Foreign Affairs calculates that currently there are around 1,900 Italian citizens in the Ukraine, including, at the time, approximately 100 in the embassy itself in Kiev.
For the time being the door is closed to institutional evacuations and the Crisis Unit at the Ministry of Foreign Affairs is monitoring the situation closely and preparing emergency plans for the Italians that still remain in the Ukraine.
The current situation highlights the importance of understanding how evacuation procedures work and how they should be integrated into an organisation’s emergency plans.
Over the past few weeks Pyramid Temi Group has assisted clients in preparing for and implementing evacuation plans from the Ukraine.
While tensions were rising, and thus the ‘red flags’ were apparent, the focus was on understanding and monitoring the ‘red lines’ that would determine the actuation of evacuation procedures.
Fortunately our assistance in both the development and implementation of evacuation procedures allowed clients to leave the country in an orderly manner, only our last evacuation, a land crossing to Romania, was characterised by operational difficulties which included missiles landing close to the evacuation route.
Preparing for an evacuation goes far beyond the logistics of physically removing staff from a location: residencies, offices and even factories have to be shut down according to precise criteria.
By definition this implies forward planning and an ability to stage the management of the evacuation in distinct phases.
No two scenarios are the same, however, the basic common denominators are a firm understanding of the core principles and access to reliable intelligence and advice.
Staff training is also essential, those working in areas where an evacuation could become a reality need not only to know the organisation’s procedures but need to be made familiar with them through simulations.
In an emergency situation decisions need to be made rapidly, but they should not be made in a panic. All involved need to be aware of the importance of correctly implementing procedures and a decision making structure has to be in place that allows for the efficient implementation of procedures. Top management should have a clear understanding that they can delegate operational responsibility but they remain accountable for all decisions made.
The decision making process is a team effort that relies on efficient communications and leadership. It is not a process that can be improvised and to that end has to be practiced through dry-runs and a focus on improvement through identifying weaknesses.
Pyramid Temi Group strongly advises those operating internationally, irrespective of their having a physical presence or simply travelling employees, to assure that they have a robust and updated evacuation management plan.
We can assist organisations in the development of procedures, staff training and simulations, reliable intelligence, and operational support.
The core of our operational capability is a network of regional hubs and trusted and qualified local correspondents. Our assistance operations over the past few weeks have involved coordinating with our partners in the Ukraine, Russia, Poland, Romania, and Bulgaria.
During our recent operations each local correspondent functioned as an integrated team member of a system where one country specialist was supported by a colleague in the neighbouring country. Ukrainian colleagues were assisted at border crossings by their in-country team members who took charge of the clients’ employees and assisted them with temporary accommodation, communications backup and onward travel arrangements.
The operations were successful due to the convergence of preparation, robust procedures, reliable intelligence updates, and our network of qualified, trustworthy operatives in several countries.
If you would like to know more about how Pyramid Temi Group can support you today or in planning for future emergencies, please contact us at: https://www.pyramidtemigroup.com/en/contact-us/
While the global reality is dynamic, our focus on Duty of Care and Travel Risk Management never changes; however, as situations worldwide become more complicated, our protocols and procedures require constant attention and new measures introduced.
Whatever developments emerge during the coming year, our focus has to remain on correctly monitoring emerging situations and adapting to them in the most appropriate manner.
In this booklet we will highlight and address a selection of challenges to our Travel Risk Management capabilities. The focus is not on where and when any particular threat may arise, but on what organisations will need to take into consideration in order to successfully mitigate the challenges and, should it be necessary, manage incidents related to the threats considered in this booklet.
The booklet does not set out to be a comprehensive analysis of threats to business travel or the considerations necessary to successfully anticipating, mitigating and managing the multitude of risks that business travellers may encounter.
The challenges addressed in the booklet are not listed in any specific order of likelihood or impact on an organisation’s interests and are outlined with the intention of raising attention to the actions that an organisation should consider.
The booklet will be followed-up by a series of in-depth analyses of the single challenges raised in the publication.
With a specific focus on the activities of Italian organisations, we have identified a selection of critical issues that stakeholders need to be aware of, potential threats that those responsible for Travel Risk Management may have to deal with and therefore need to plan for.
While there is no doubt that the year ahead will be characterised by the ongoing complications of the global Covid pandemic, a situation that has accentuated existing risks and introduced new challenges that organisations will have to identify and define robust strategies to mitigate against, in this booklet we will focus more on the indirect consequences of the pandemic as it would be unwise to offer specific advice in regards to a situation that continues to change on an almost daily basis.
The publication of UNI ISO31030 represents a major turning-point in Travel Risk Management and in this booklet we will make reference to the standard in the context of the individual risks that we have chosen to highlight.
Preparation is the key issue in any risk scenario and represents the baseline that allows organisations to pursue opportunities. We hope that you find this booklet useful in identifying those risks that your organisation will need to prepare for.
— Roger Warwick (Founder and CEO of the Pyramid Temi Group)
Click here to read and download the ebook: https://www.pyramidtemigroup.com/wp-content/uploads/2022/02/Ebook-Eng.-Version-Travel-Risk.pdf
Ebook developed by Pyramid Temi Group, in partnership with Travel for business.
Quando si parla di Travel Security ci si riferisce alla disciplina che riguarda la tutela delle risorse umane e la loro massima protezione durante i viaggi e le trasferte aziendali.
Viaggiare è diventata infatti una esigenza sempre più comune nella propria attività lavorativa e di conseguenza le imprese e i datori di lavoro devono farsi carico della sicurezza dei propri dipendenti durante queste trasferte.
Molti sono infatti i rischi ai quali i viaggiatori possono andare incontro.
Incidenti stradali, epidemie, disastri naturali, conflitti, criminalità, minacce informatiche, terrorismo e instabilità politica possono minacciare la sicurezza (compresa la sicurezza delle informazioni) e la salute (inclusa la salute mentale) dei viaggiatori e possono influire negativamente anche sull'esito dei loro obiettivi di viaggio.
E’ quindi evidente che l’azienda deve essere in grado di gestire, anticipare e prevedere questi fenomeni utilizzando personale altamente qualificato.
Avvertendo questa esigenza, UNI-Ente italiano di Normazione e Confindustria Emilia Area Centro, hanno sviluppato e pubblicato - nella duplice versione italiana e inglese - la nuova Prassi di riferimento UNI/PdR 124:2022 “Attività professionali non regolamentate - Figure professionali operanti nell'ambito della travel security – Requisiti di conoscenza, abilità, autonomia e responsabilità”.
Il documento individua tre figure professionali: il Travel Security Officer (la persona che assicura che il processo di travel security management sia adeguato e appropriato alle esigenze dell’organizzazione e delle persone, il Travel Security Manager (la persona che si occupa della gestione operativa della sicurezza dei viaggiatori) il Travel Security Analyst (la persona che raccoglie, analizza e valuta le informazioni utili per la sicurezza dei viaggiatori).
In base ai compiti assegnati a ciascuno di questi profili professionali, la prassi stabilisce nel dettaglio conoscenze, abilità, livelli di autonomia e responsabilità definiti secondo i criteri del QNQ (Quadro Nazionale delle Qualifiche).
I requisiti definiti dalla prassi sono rivolti sia al personale dipendente, sia a consulenti esterni, ai fornitori di servizi e agli incaricati della gestione della sicurezza trasferte del personale aziendale, con l’obiettivo di assolvere gli obblighi di Duty of Care, ossia la responsabilità morale o legale, in capo alle aziende, di proteggere il viaggiatore da minacce e pericoli.
L’esigenza di questo documento è stata avvertita anche a seguito della pubblicazione della norma internazionale ISO 31030 “Travel Risk Management – Guidance for Organizations” recentemente adottata dall’UNI e dedicata alla gestione dei rischi derivanti da trasferta, nella quale si fa più volte riferimento alla competenza delle figure professionali alle quali sono affidati ruoli specifici o il coordinamento generale dell’intero processo.
Secondo Roger Warwick, Project Leader della Prassi UNI, e rappresentante UNI presso il TC 262/WG7 ISO 31030 Travel Risk Management, “la prassi UNI, unitamente alla nuova norma ISO 31030, rappresenta finalmente per le aziende il completamento di un percorso finalizzato all’assolvimento degli obblighi legali di Duty of Care. Ringrazio Confindustria Emilia e UNI per avermi dato l’opportunità di guidare questo progetto, che vede l’Italia come primo paese al mondo ad aver sviluppato una Prassi di Riferimento per la definizione dei requisiti dei profili professionali della Travel Security. Con questa Prassi, le aziende saranno in grado di individuare personale, consulenti e fornitori qualificati, e selezionare coloro in possesso di requisiti riconosciuti per lo svolgimento dei compiti richiesti nell’ambito della gestione della sicurezza delle trasferte”.
“In un tessuto produttivo sempre più orientato ai mercati esteri, la realizzazione della ISO 31030 “Travel Risk Management – Guidance for Organizations” rappresenta un passo fondamentale nella definizione delle corrette misure per la gestione dei rischi derivanti dalle trasferte, tema molto sentito soprattutto in regime Covid”, afferma Tiziana Ferrari, direttore generale di Confindustria Emilia. “Nella norma vengono richiamate figure che devono essere in grado di gestire il processo, senza però entrare nel merito dei vari requisiti. Per fornire elementi di riferimento alle nostre imprese abbiamo dunque promosso e predisposto questa Prassi di Riferimento che riporta uno schema delle competenze, delle conoscenze, delle attività e delle responsabilità di ciascuna delle figure identificate. Con questa operazione mettiamo un’ulteriore risorsa a disposizione delle imprese che devono confrontarsi con questa problematica e le dotiamo di strumenti efficaci nella gestione dei rischi per le trasferte del personale”, conclude Tiziana Ferrari.
La prassi si completa di due appendici: l'appendice A contiene gli elementi utili circa le modalità di valutazione delle conformità applicabili mentre l'appendice B contiene le indicazioni relative agli aspetti etici e deontologici applicabili compreso un inquadramento generale per la realizzazione di una infrastruttura della cultura dell'integrità professionale, di particolare rilevanza ai fini della tutela dei consumatori/utenti.
La prassi di riferimento UNI/PdR 124:2022 può essere liberamente scaricata dal Catalogo UNI (sia nella versione italiana che inglese) al seguente indirizzo: https://bit.ly/32AhgWU